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Introduction to Microsoft Dynamics 365 (CRM) (MB-910)

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. You will also learn how Copilot can assist you in executing customer engagement tasks in Dynamics 365. This course includes lectures and hands-on-labs.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

6 courses found

    • Delivery Format: Virtual Learning
    • Date 09 January, 2026 | 10:00 AM to 5:30 PM
    • Location: Virtual (Egypt Stan)
    • Language: English

    • Guaranteed  To Run

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    • Delivery Format: Virtual Learning
    • Date 02 April, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 05 May, 2026 | 10:00 AM to 5:30 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 07 August, 2026 | 11:30 AM to 7:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 04 September, 2026 | 10:00 AM to 5:30 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 11 December, 2026 | 11:30 AM to 7:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call

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